... or even well-informed.
Something to think about when dealing with a customer, a leader or even a neighbor.
It's easy to assume that vivid emotions spring from the truth. I'm not so sure. They often come from fear and confusion and well-told stories.
So true. Sometimes I think some use anger as a self-generated tool to avoid real debate and deliberation. They seem to think, "if I can scare them, they won't want to have a discussion." I must admit, it works perfectly on me.
Dear angry person, I'm afraid of you, please move along.
from Seth Godin.
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