Tuesday, July 10, 2007

Green M&M Quote of the Day

Happy Tuesday. I never thought of sharing being vulnerable, but it makes sense.

Sort of like this concept that Denise and I learned about the power of admiting fault in a customer service transaction. Even if it's not necessarily your company's fault, saying I'm sorry can completely disarm an otherwise volitle situation.

Share your M&Ms. There are bags and bags of them all over the place. If
you give them one of yours, even one of the green ones, you will not be lacking.
Honust Injun. Now apply this to Time, Concern, Touch, Interest and Being
Vulnerable. Hugh Elliott